General Product Safety Regulation.

This page sets out the information required under the EU General Product Safety Regulation (Regulation (EU) 2023/988), which has applied since 13 December 2024, and, where relevant, the UK product safety regime.

About this notice.

Step Deeper Ltd is the parent of several product brands, including Creek Audio. Where a product is placed on the EU market by one of those brands, the brand acts as manufacturer, importer, or distributor for the purposes of GPSR, and the corresponding statutory information is published on that brand's own product safety pages.

This page covers products placed on the market under the Step Deeper name directly, where Step Deeper Ltd is the manufacturer or the responsible economic operator.

Manufacturer.

Step Deeper Ltd
2a Bellevue Road
London
N11 3ER
United Kingdom
hello@stepdeeper.com
+44 (0)20 7870 1360

EU responsible economic operator.

For products placed on the EU market under the Step Deeper name, our designated responsible economic operator within the European Union is:

[Name of EU representative to confirm]
[Address to confirm]
[Email to confirm]

If you cannot identify the responsible operator for a product you have purchased, please write to hello@stepdeeper.com and we will direct you to the right party.

Product identification.

Each product carries a model number, batch number, or serial number sufficient to identify it. Where the product is too small to bear this information on the product itself, the information is set out on the packaging or in the accompanying documentation.

Safety information.

Instructions for safe use, warnings, and any assembly guidance accompany each product. Please read these before using the product and keep them for future reference. Where translations are required by the country of sale, the translated documentation is supplied with the product.

Reporting a safety concern.

If you believe a product purchased from us or one of our brands presents a safety risk, please write to hello@stepdeeper.com or telephone +44 (0)20 7870 1360 with the following information:

• the product name and model number
• the date and place of purchase, if known
• a description of the issue and any harm caused
• your contact details

We will acknowledge your report and, where appropriate, contact the relevant market surveillance authority.

Recalls and corrective actions.

Any recall or corrective action will be published on this page and on the relevant brand's website. Where we hold contact details for affected purchasers, we will contact them directly.

Changes to this notice.

We may update this notice from time to time. The "last updated" date at the top will reflect the most recent revision.